Frequently Asked Questions

A reservation is not needed to dine with us. We offer fast-casual counter service and seating on a first-come, first-serve basis. Given the high volume of guests we often experience, we are unable to host events and reserve tables or specific areas of the restaurant for large groups. While we can’t guarantee adjacent seating for groups of eight or more, large groups can pick-up a catering order (platters and large-format sides) or schedule a catering delivery (more below).

We don’t like making mistakes, but we love fixing them! We apologize if you can’t reach us. Our phone lines open at 11 a.m. and are throttled at times during high demand. Please email us at info@hattieb.com so we can assist you.

Please include: location; date of visit; concerning details; payment method (last 4 digits of CC# used).

Please see the Allergen FAQ menu under Frequently Asked Questions at the top of this page.

We don’t have a way to report this in real time, so we appreciate your patience as we welcome hot chicken seekers and enthusiasts!

Visit us online and schedule a pick-up time! You can even order two weeks in advance. Just scoot over to the homepage, or our app, choose a preferred location and our online system will note the pick-up time. (ASAP might not be available so please note the next available designated time.)

When your order is ready, skip the line and pick-up at the counter and take it To-Go! Pssst! All online orders must be eaten off premises.

When we’re experiencing high volumes or operational issues, online service might not be available. We try to add more availability every 15-20 minutes.

Our To-Go means just that. We want to be fair and thoughtful of our guests who have been waiting in line and prefer to operate with a “do unto others” credo and the first-grade credo of “Hey! No cutting in line!”

Select a location on the homepage and click on the Order Now arrow. Then choose pick-up or delivery. If you experience any delivery issues, please email us at info@hattieb.com. Delivery service might be unavailable during times of high demand.

Catering orders for pick-up can be placed with a store at least 24 hours in advance. Our phone lines open at 11 a.m. and might be throttled at times during high demand. Email us at info@hattieb.com with the date, headcount and your contact info, and a team member will reach out with menu ideas and pricing.

Contact the Nashville catering team at events@hattieb.com for special events and large delivery orders for 25 people or more ($300 minimum for deliveries). While we cannot always guarantee orders will be accepted, the team will contact you to confirm or request more information and pre-payment.

At least 72 hours in advance is recommended for large delivery orders and catered events. Delivery in cities outside of Nashville is contingent on staffing. Email us at info@hattieb.com.

This varies by location so please select the restaurant closest to you and scroll to the bottom of the homepage for operating hours. We typically close on New Year’s Day, Easter Day, Labor Day, Thanksgiving Day and Christmas Day, with half days (11 a.m. to 4 p.m.) on Memorial Day, 4th of July, Christmas Eve and New Year’s Eve.

Please check our social media pages for inclement weather closings.

This depends on the location. Please ask a manager before bringing your pooch.

Yes! Give the gift of hot chicken! Email or text a Hattie B’s gift card. Go here or click on gift cards at the bottom of our homepage.

Thank you for your interest. At this time, we are not selling franchises. The owners want to remain a family-owned business with company-operated restaurants.

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Goldbelly orders are currently sold out. Please contact info@hattieb.com for assistance.

PLEASE EMAIL INFO@HATTIEB.COM WITH ADDITIONAL QUESTIONS, AND WE HOPE YOU ENJOY YOUR VISIT!

If you are experiencing issues with the online ordering website or app, such as error messages or broken links, try the following troubleshooting steps:

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1. Refresh the page: Sometimes, the issue may be a temporary glitch. Refreshing the page may resolve the issue.
2. Try ordering through an incognito window (Private Browsing Mode) on a web browser.
3. Clear your browser cache: Clearing your browser cache can help resolve issues with loading pages or images.
4. Disable browser extensions: Browser extensions can sometimes interfere with website functionality. Try disabling them to see if it resolves the issue.
5. Try a different browser: If the issue persists, try accessing the website using a different browser to see if the problem is specific to your current browser.
6. Check for updates: Make sure your browser and operating system are up to date. Outdated software can sometimes cause issues with website functionality.

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If none of these steps resolve the issue, please let us know and we will investigate further.

We require at least 48 hours advance notice for orders of 30 people or less, and we suggest additional lead time for larger orders. We highly recommend booking sooner than later as we cannot always guarantee availability.

We have a $300 food and beverage minimum on deliveries before taxes, delivery fee and gratuity. This typically accommodates 20 to 25 people.

Orders for less than 20 people, or under $300, can be placed with our restaurants with at least 24 hours notice. Restaurant phone lines open at 10 a.m. in advance of our 11 a.m. opening. Thank you for your patience as we experience high volumes throughout the day. If you cannot get through, please email info@hattieb.com. While we cannot always guarantee orders will be accepted, the team will contact you to confirm or request more information.

Delivery fees range from $20 to $50 depending on how far the location is from our Catering Kitchen. There is a $25 delivery fee for all deliveries within a 10-mile radius of our Nashville kitchen located at 450 Atlas Drive. Locations outside this radius can be discussed with an event coordinator. If you prefer to pick-up at the Catering Kitchen, the delivery fee will be waived.

Your food will be delivered in disposable containers. Chicken, sides and desserts will be served in standard aluminum pans.

Yes! We are happy to offer multiple heat levels.

We do! An event coordinator is happy to review our à la carte items so you can build your own menu or add to an order.

The Meat & 2 and Meat & 3 menu includes all paper goods—heavy-duty plastic plates, napkins, Hattie B’s branded cutlery packets and Styrofoam cups. We also include disposable serving tongs and spoons. We do not include paper products with à la carte orders, but full sets can be added for $1 per person. Tongs and serving spoons are included with à la carte orders. We do not provide ice with any deliveries.

While our delivery team will assist in setting-up a buffet, we do not provide staff to assist in serving for drop-off deliveries.

Our chicken is fried in soybean oil and no peanuts are used at our restaurants. However, we cannot guarantee peanuts have not been used at our vendor facilities. An event coordinator can provide a full allergen list upon request.

We require a $2,500 food and beverage minimum for all special events (food truck and full-service caterings). This typically accommodates 100 guests. Labor charges, taxes, gratuity and a service charge do not count toward the food and beverage minimum. If you are interested in a full-service catering with less than 100 guests, please ask an event coordinator for recommendations.

The service fee covers all administrative and planning services, standard catering equipment and liability insurance and is applied to all food, beverage and rental sales.

We require at least two weeks notice for all special events and recommend booking sooner than later as we cannot always guarantee availability.

We do provide staff for all special events. An event coordinator will provide staffing recommendations based on guest count and style-of-service. There is a four-hour minimum required for each staff member, and the staffing charge is $25 per hour per staff member.

We do not provide alcoholic beverages or bartenders. An event coordinator can provide recommendations for local companies offering full beverage services.

We recommend stopping by one of our restaurants and ordering menu items you might like to try. A good time to visit is between lunch and dinner or later in the evenings when our dining rooms are less busy.

We have two options for paper goods for full-service caterings. Additional options can be requested and coordinated by an event planner. The total cost of rentals will be included in your invoice.

The Hattie B’s Airsteam, or food truck, requires a flat 50’ space to park and set-up for an event. We provide a gasoline-powered generator for all power needs. If an alternative power source is preferred to avoid fumes or noise, you are welcome to provide alternative electrical options. The Hattie B’s Airstream requires at least 100 amps for power.

We have options: sauce-to-order on a buffet line; station a chef directly on the buffet line; or we can sauce all the chicken to order. Please note saucing on a buffet line takes about an hour to get through 75 to 100 guests and this is not recommended for events with a strict schedule. There is also a $150 service charge for this option.

We bring silver chafing sets, beverage urns, miscellaneous serving containers, and we can include tables and linens for the buffet line. Please see photos in the slideshow for examples of our buffet set-ups. If you prefer alternative catering equipment, our event planner can coordinate substitute rental options for an additional fee.

PLEASE EMAIL EVENTS@HATTIEB.COM WITH ADDITIONAL CATERING QUESTIONS.